Refund policy
Returns Policy — Sage Against the Machine
Made-to-order (Print-on-Demand)
Each Sage Against the Machine item is made to order. Because of this, we don’t accept returns or exchanges for change of mind, incorrect sizing, or preference.
We do stand by our products. If something arrives faulty, damaged, or misprinted, we’ll make it right.
Faulty, damaged, or misprinted items
If your order arrives with a fault (for example: damage in transit, a print issue, or a manufacturing defect), please contact us within 14 days of delivery.
To help us sort it quickly, please include:
Your order number
A clear photo of the full item
A close-up photo showing the issue
(If relevant) a photo of the packaging label
Once approved, we’ll arrange a replacement or reprint at no extra cost. If a replacement isn’t possible, we’ll offer an alternative solution (such as a refund).
Refunds
If a refund is approved, it will be issued to your original payment method. Processing times can vary depending on your bank/payment provider.
Need help before you order?
If you’re unsure about sizing or fit, message us before placing your order and we’ll help you choose the best option.
Contact
For any returns or order issues, email hello@sageagainstthemachine.co.uk and we’ll get back to you as soon as possible.